RESERVATION POLICY

 

1.       ALL RESERVATIONS REQUIRE THAT THE FIRST NIGHT BE PREPAID ON CREDIT CARD AT THE TIME THE RESERVATION IS MADE.  WE WILL PROCESS YOUR CARD TODAY.

2.       THERE IS A $30.00 SERVICE CHARGE FOR ANY CANCELLATION.  TO RECEIVE THE REMAINDER OF THE DEPOSIT BACK, CANCELLATION MUST REACH OUR OFFICE AT LEAST TWO WEEKS PRIOR TO YOUR ARRIVAL DATE OR WE WILL KEEP YOUR DEPOSIT.  IF YOUR RESERVATION IS FOR ARRIVAL LESS THAN TWO WEEKS AWAY AT THE TIME YOU MAKE THE RESERVATION, PLEASE UNDERSTAND THAT IF YOU HAVE TO CANCEL WE MUST KEEP YOUR DEPOSIT.   PLEASE ALLOW TWO WEEKS FOR ANY REFUND.

3.       WE HAVE A TWO NIGHT MINIMUM WHICH ALL PRINTED RATES ARE BASED ON. THERE IS A THREE NIGHT MINIMUM ON HOLIDAYS  - A FOUR NITE MINIMUM MAY APPLY OVER SOME HOLIDAYS.  IF YOU CANCEL ONE OF YOUR NIGHTS AFTER MAKING YOUR RESERVATION, OR LEAVE EARLY, YOU WILL STILL HAVE TO PAY FOR THE MINIMUM NUMBER OF NIGHTS. 

4.       OUACHITA IS A WILDERNESS LAKE .  THE SHORELINE IS PROTECTED AND STILL IN ITS NATIVE STATE .  MOST OF OUR UNITS DO NOT HAVE LAKE VIEWS .  UNLESS YOU HAVE SPECIFICALLY BEEN TOLD THAT YOUR UNIT HAS A LAKE VIEW , IT DOES NOT.

5.       THERE IS AN ADDITIONAL CHARGE OF $10.00 PER PERSON FOR EXTRA PEOPLE IN YOUR PARTY, AS QUOTED BY THE RESERVATIONIST.  IN ADDITION THE HARBOR EAST P.O.A. LIMITS THE NUMBER OF PERSONS PER UNIT BY TWO PER BED.  CHILDREN TWELVE AND UNDER ARE AT NO ADDITIONAL CHARGE.

6.       PETS ARE WELCOME IN MOST UNITS, BUT SOME UNITS ARE RESTRICTED.  THERE IS AN ADDITIONAL CHARGE OF $17.50 PER NIGHT.

7.       CHECK IN IS 3 PM MONDAY THROUGH SATURDAY AND 5PM ON SUNDAY.  ON HOLIDAY WEEKENDS, THE 5 PM WILL APPLY TO THE MONDAY.  IF YOU PLAN TO ARRIVE EARLY, YOU MAY WANT TO PLAN TO GO OUT ON THE LAKE AND KEEP PERISHABLES IN ICE CHESTS.  PLEASE MAKE PLANS FOR OLDER GUESTS AND INFANTS WHO MAY BE UNCOMFORTABLE IF YOU ARRIVE EARLY AND MUST WAIT FOR YOUR UNIT. HOUSEKEEPING UNITS ARE STOCKED FOR YOUR NEEDS, BUT IF YOU HAVE SPECIAL OR ADDITIONAL HOUSEKEEPING NEEDS, YOU CAN CALL BETWEEN 10AM AND 2PM EACH DAY. 

8.       CHECK OUT TIME IS 11AM EACH DAY.  IF YOU HAVE NOT CHECKED OUT BY 11AM YOU WILL BE CHARGED THE  $35.00 LATE FEE.  IF YOU HAVE NOT CHECKED OUT BY 1 PM THE CHARGE FOR THE ENTIRE DAY WIL BE CHARGED.

9.       DAILY HOUSEKEEPING IS PROVIDED IN GUEST ROOMS ONLY.  ALL OF OUR UNITS AT THE LODGE ARE NON SMOKING.

10.    WERE SORRY, BUT YOU CANNOT PARK BOATS OR TRAILERS IN FRONT OF YOUR CONDOMINIUM!  THE ROAD IS NARROW AND PARKING IS VERY LIMITED AND PROHIBITED BY THE P.O.A..  YOU WILL NEED TO RENT A SLIP OR PARK IN THE OVERFLOW PARKING CONVENIENTLY LOCATED NEAR YOUR UNIT.

11.    EACH CONDOMINIUM HAS TWO PARKING PLACES IN FRONT.  PLEASE CHECK WITH RECEPTION FOR SPECIFIC PARKING INSTRUCTIONS.

12.    WE CANNOT GUARANTEE ANY SPECIFIC CONDOMINIUM (BUT WE WILL GUARANTEE NOT TO RENT IT OUT FROM UNDER YOU!)  BECAUSE THE UNITS ARE PRIVATELY OWNED AND UNDER CONTRACT WITH US, NOT ALL UNITS MAY BE AVAILABLE.  IN THE EVENT THAT THE UNIT YOU REQUESTED IS NOT AVAILABLE WE WILL RELOCATE TO THE UNIT WHICH MOST CLOSELY MATCHES YOUR ORIGINAL REQUEST AND CONTACT YOU.  THIS RARELY OCCURS BUT WE LIKE YOU TO KNOW ABOUT YOUR OPTIONS!

13.    IT IS MOUNTAIN HARBORS POLICY NOT TO RENT TO ANYONE UNDER THE AGE OF 21, TO ANYONE WHO IS OBVIOUSLY UNDER THE INFLUENCE OF ALCOHOL OR DRUGS OR TO ANYONE WE SUSPECT IS HOSTING A PARTY WITH THE THREAT OF POTENTIAL DAMAGE TO OUR UNITS.

 

If you have any special needs or requests, please be sure to ask us!  We want your visit with us to be perfect!